Privacy and general contracting conditions
The following general terms and conditions of ALTEREGO WEB SLU (hereinafter, "CLOCKIO" or "The Owner"), apply to your order in the version in force at the time of placing the order.
The terms and conditions apply exclusively to contracts made through the Internet portal and will comply with the provisions of current legislation and, in particular, in Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
2. Identification of the owner
The entity is ALTEREGO WEB SLU.
The address for the purposes of claims will correspond to the one indicated as the registered office of the company defined in the legal notice.
These general contracting conditions (hereinafter, the "Conditions") regulate the contracting of the services that are offered by CLOCKIO, all through its Website, as well as the rights and obligations of the parties, derived from the service provision operations arranged between them.
4. Creating an account and responsibilities
Only people over 18 years of age can create accounts on the CLOCKIO service. Accounts registered by “bots” or other automated methods are not permitted.
Upon registration, the user agrees to provide their full legal name, a valid email address and any other information required in order to complete the registration process.
Account sharing is not allowed. A username can only be used by one person – a single login shared by multiple people is not allowed. You can create separate logins for as many people as you like.
The user is responsible for maintaining the security of his account, as well as the confidentiality of his password. CLOCKIO will not be liable for any loss or damage from breach of this security obligation.
You are responsible for all content posted and activity that occurs under your account (including content posted by others who have accounts on your account).
The User agrees not to use the Service for any illegal or unauthorized purpose. your use of the Service must not violate any laws in your jurisdiction (including, but not limited to copyright laws).
5. Billing and payment method
The User can make the payment for the Service through the following means:
Users who make use of the Service in its free mode will not be required to provide information for payment.
Companies that wish to obtain the invoices corresponding to each billing cycle must provide basic billing data such as Tax Identification Code (or equivalent depending on the country), company name, contact person, telephone number, city and postal code.
6. Change of modality
When the User decides to upgrade to a higher or lower plan, the difference will be charged prorated for the remainder of the calendar month, proceeding at the beginning of the following month of the charge in advance of the Service in the modality that he had chosen.
Mode changes to a lower version may cause the loss of content, features and functionality of the User account. CLOCKIO does not accept any responsibility for such loss.
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification, from the day following the contracting of the Service.
To exercise the right of withdrawal, you must notify ALTEREGO WEB SLU, C/ SANT MAURICI 24 de Vilafant (Girona), telephone number 872 989 392, email address firstname.lastname@example.org, your decision to withdraw from the contract through of an unequivocal statement (for example, a letter sent by post, fax or email).
To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal:
In case of withdrawal by you, we will return all payments received from you, without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from the this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement.
If you have requested that the provision of services begin during the withdrawal period, you will pay us an amount proportional to the part of the service already provided at the time you communicated your withdrawal, in relation to the total object of the contract.
CLOCKIO reserves the right to reject returns communicated or sent after the deadline.
The return must meet all these conditions to be accepted. Customs items, fees or taxes will be borne by the consumer.
8. Suspension of the account by the User
The user will not be able to suspend his account, if he cancels the CLOCKIO service, he will proceed to the elimination of the data.
At the end of the trial period, if the payment account is not activated, the data will be deleted.
9. Account cancellation and termination
The User may cancel his account by sending an email to email@example.com or by calling 872989392. The cancellation will take place and will be effective from the month following his request, so if he wishes to cancel the subscription, he must notify at least thirty (30) days in advance.
All account content will be deleted immediately upon termination. It will not be possible to recover information from an account once it has been cancelled.
CLOCKIO, in its sole discretion, has the right to suspend or terminate your account and deny you current or future use of the Service, or any other CLOCKIO service, for any just cause at any time. Such termination of the Service will result in the deactivation or deletion of your account or your access to your account, and the relinquishment of all content in your account. CLOCKIO reserves the right to refuse to provide the service to any person for any just cause and at any time.
10. Changes in service and prices
CLOCKIO reserves its right to modify or discontinue, at any time, temporarily or permanently, the Service (or any part thereof) with or without notice.
The prices of all services, including, but not limited to the monthly fees of the subscription plan to it, are subject to change with thirty (30) days notice by CLOCKIO. Such notification may be provided at any time by posting the changes on the CLOCKIO website (www.clockio.net) or the Service itself.
CLOCKIO shall not be liable to you or any third party for any modification, price change, suspension or interruption of the Service.
11. Error in prices
If it is detected that there has been an error in the introduction of the price of a service after contracting said service, we will contact the consumer as soon as possible to inform him of the incident, and offer him the option of cancellation or maintenance in the correct conditions.
The automatic confirmation referral does not validate erroneous price conditions. In case of cancellation, any amount that had been paid by the consumer will be refunded.
The Owner makes every effort within its means to offer truthful information and without typographical errors on its Website.
12. Obligations of the consumer
The user must make a correct use of our services, being solely responsible for the possible damages that could be caused to CLOCKIO or to third parties due to their lack of diligence or malicious actions.
Through these conditions, the consumer is responsible for the veracity and accuracy of the data and information provided to us as a result of the online sales contract.
13. Industrial and intellectual property
The services we provide for purchase through our website are subject to copyright. In addition, those logos, trademarks, texts, icons and other content subject to industrial and intellectual property rights are protected by the laws in force and applicable to the matter. The Owner has obtained the authorization of the person who holds said rights, to make use of these contents or materials.
14. Conflict resolution
For those conflicts that could be generated between the consumer and CLOCKIO as a result of a breach of the contracting conditions, they will be governed by the provisions of current legislation, the rules of the Spanish Legal System being applicable.
If any of these terms is considered null or unenforceable, such provision will be deemed not set and will not affect the validity of the rest of the provisions.
We inform you that there is a European platform for online out-of-court resolution of disputes relating to contractual obligations arising from contracts for the sale or provision of services concluded online between a consumer and a merchant residing in the European Union, through the intervention of an entity alternative resolution.
In case of conflict or breach of contract, you can file an online claim on the portal enabled for this, accessing said platform from here: https://ec.europa.eu/consumers/odr/main/index.cfm?event =main.home.show&lng=EN