Privacy Policy

This Privacy Policy is applicable to the data processing that ALTEREGO WEB, SLU carries out through this website,, (hereinafter, the “Website”) and/or those indicated. We recommend that you read it carefully before using this Website or providing your data through it. If you have any related questions, please write us an email to and we will respond as soon as possible.

1) Who is responsible for the processing of your personal data?

Your personal data will be processed by the company ALTEREGO WEB, SLU, with NIF: B55368062, whose contact information is as follows:

  • Registered Office: c/ Sant Maurici 24, 17740 - Vilafant, Girona (Spain)
  • Contact telephone: +34 872 98 93 92
  • Contact email:

2) What requirements must you meet to provide us with your personal data?

Minimum age. To provide us with your personal data, you must be at least 14 years old, and/or, where applicable, have sufficient legal capacity to use this Website.

Veracity. When you provide us with your data to use our services, you guarantee that the data and information provided is real, true, updated and also belongs to you and not to third parties.

Furthermore, you must notify us of any modification that occurs in the data provided, being responsible in any case for the veracity and accuracy of the data provided at all times.

Control of Age and Veracity. At CLOCKIO we reserve the right to verify your data at any time, if necessary, even requiring an official accreditation document or equivalent procedure and, in the event of detection of proven or suspected fraud, to temporarily deactivate and/or eliminate your account.


3) What data processing do we carry out through the Website and what are its main characteristics?

Below we explain how we process your personal information and provide you, in detail, with all relevant information regarding your privacy:

When you contact us through the contact form and/or email, we collect your identifying data (name and surname) and your email address, as well as any other data that is needed, to be able to respond to your request for information. and resolution of doubts. This data may be used, anonymously, to improve the content of frequently asked questions or develop business processes. These data are not transferred to third parties.

When you create a CLOCKIO account, we collect your and your company's identification data, email, and credit card information. This data is used to create a CLOCKIO account for your company, to be able to offer you the service and to be able to execute and manage the contractual relationship between both parties. Part of this data is shared with external service providers for the provision of certain services that have their own privacy policies, similar to CLOCKIO. The rest of the data is not shared with third parties.

When browsing our Website, cookies and other tracking and tracing tools are used to collect statistical information. For more information, consult our Cookies Policy.

CLOCKIO has several profiles on social networks (LinkdIn, Instagram, Facebook and YouTube). Becoming a follower of our profiles and interacting with their content will be governed by the conditions of use and privacy policy of each of the platforms respectively. CLOCKIO undertakes to use personal data and statistical data from these platforms to improve the contents and processes of the Website and the services provided.


4) To whom do we transfer your personal information?

In general, CLOCKIO will not communicate or transfer your data to third parties. However, in addition to the transfers that we specifically indicate in the previous section, we inform you of the communications that we can make, in general, and that affect all the previous treatments and their legitimizing basis.

Essential service providers to execute the service we offer you from CLOCKIO, basically external service providers (for example, payment gateway, web hosting companies or platforms for sending commercial communications). Notwithstanding the above, these entities have signed the corresponding confidentiality agreements and will only process your data according to our instructions, and will not be able to use them for their own purposes or apart from the service they provide.

Public organisms. We may disclose your data and any other information in our possession or accessible through our systems to competent public authorities where there is a legal obligation to do so, as well as when required, for example, when the purpose is to prevent or prosecute abuses of services or fraudulent activities through our Website or CLOCKIO. In these cases, the personal data that you provide us will be kept, in addition to being made available to the administrative or judicial authorities.

In the case of a corporate operation: In the event of a merger, an acquisition, sale of all or part of its assets or any other type of corporate operation in which a third party intervenes, we may share, disclose or transfer user data. to the successor entity (including during the pre-transaction phase).

To third parties after aggregation or anonymization: We may disclose or use aggregated or anonymized data (that is, which is not linkable to an identified or identifiable natural person) for any purpose.

To third parties with the user's consent or other legitimate basis: In the event that we want to share data with third parties outside the scope of this Privacy Policy, in any case, your consent will be requested or you will be informed about it and its legitimate basis.

Likewise, we inform you that this Privacy Policy only refers to the collection, processing and use of information (related to personal data) by us through the interaction you carry out on our Website. Access to third party websites that you can access through links from the Website have their own privacy policies over which we have no control. Therefore, before providing them with any personal information, we recommend that you inform yourself about their own privacy policies.


5) Are your personal data transferred to third countries outside the European Economic Area?

Some of our service providers are located in countries not affiliated with the European Economic Area (“EEA”). The location of these companies outside the EEA implies the existence of an international transfer of your personal data, which could imply a lower degree of protection than that indicated in European regulations. However, CLOCKIO has implemented measures so that such transfers do not result in a lower degree of protection of your personal data.


6) What rights can you exercise as an interested party?

You can exercise the rights that the law guarantees you in relation to the processing of your personal data by contacting our Data Protection Officer via email

We will resolve any rights request that we receive as soon as possible and, in any case, within the maximum period established by law from the time we receive it. In some cases, it will be necessary to ask you for a copy of your ID card or other identification document if your identity needs to be verified.

The rights that correspond to you are the following:

Right to withdraw the consent given. You can revoke your consent in relation to all processing based on it at any time. However, the withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal.

Right of access. You have the right to know what data is being processed, if applicable, and, if so, obtain a copy of it, as well as to obtain information regarding the origin and recipients of the data; the purposes for which they are processed; whether there is an automated decision-making process, including profiling; the data retention period; and the rights provided for by the regulations.

Right to rectification. You have the right to obtain rectification of your personal data or to complete it when it is incomplete.

Right of deletion. You have the right to request the deletion of your personal data if it is no longer necessary for the purpose for which it was collected or, where applicable, if we are no longer authorized to process it.

Right to data portability. You have the right to request data portability in the case of processing of your data that is based on your consent or the execution of a contract, as long as the processing has been carried out by automated means. In the event of exercising this right, you will receive your personal data in a structured format, commonly used and readable by any electronic device. However, you can also request, where possible, that your data be transmitted directly to another company.

Right to limit the processing of your personal data. You have the right to limit the processing of your data in the following cases: when you have requested rectification of your personal data during the period in which we verify its accuracy, when you consider that we are not authorized to process your data, when you consider that it is no longer necessary for us to continue

You have your data and want us to keep it for the purposes of exercising or defending claims.

In cases where there is processing based on our legitimate interest and you have exercised your right to object to it, you can ask us to limit the use of your data during the verification of the prevalence of such interests with respect to yours.

Right of opposition. You have the right to object at any time to the processing of your personal data based on our legitimate interest, including profiling.

Cancellation of commercial communications. Remember that at any time you can object to receiving this type of communications by sending us an email to You may also unsubscribe from these communications by following the instructions indicated in the footer of each electronic communication we send you.

Right to file a claim with the Control Authority. Remember that, at any time, and if you consider that we have violated your right to the protection of your data, you may go to the corresponding Control Authority in your defense, in the case of Spain, the Spanish Data Protection Agency (


7) How do we guarantee the confidentiality of your information?

The security of your personal data is a priority for us. For this reason, CLOCKIO has implemented all the necessary security measures to guarantee effective use and processing of personal data provided by the user, safeguarding the intimacy, privacy, confidentiality and integrity of the same and makes use of the means necessary technical techniques to avoid alteration, loss, unauthorized access or processing of your data, according to the state of technology at any given time.

Consequently, we comply with the recommended security standards to protect them. However, it is impossible to completely guarantee its security due to the very nature of the Internet and because there may be malicious actions by third parties beyond our control.

We are committed to acting quickly and diligently if data security is at risk or compromised, and to inform you if relevant.


8) Modifications to this policy

CLOCKIO may modify the content of this Privacy Policy at any time, especially when there are legislative, jurisprudential or interpretation modifications of the Spanish Data Protection Agency that affect the data processing carried out by CLOCKIO through this Website. Any new version of this Privacy Policy will be effective on the published effective date.

We recommend that you periodically review this Privacy Policy to be informed about how we treat and protect your personal data, as well as the rights that apply to you.

Access Free trial