Conditions of Use

1) Reach

The following conditions of use will come into force and apply to you at the time you register with CLOCKIO.

The conditions of use apply exclusively to contracts made through the Website and will comply with the provisions of current legislation and, in particular, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.


2) Identification of the owner

The owner of the Website and CLOCKIO is ALTEREGO WEB SLU, whose contact information is as follows:

  • Registered Office: c/ Sant Maurici 24, 17740 - Vilafant, Girona (Spain)
  • Contact telephone: +34 872 98 93 92
  • Contact email:

3) Object

These conditions of use (hereinafter, the “Conditions”) regulate the contracting of the services that are offered by CLOCKIO, all through the Website, as well as the rights and obligations of the parties, derived from the provision operations. of services agreed between them.


4) Account creation and responsibilities

Only people over 18 years of age may create accounts in the CLOCKIO service. Accounts registered by “bots” or other automated methods are not permitted.

Upon registration, the User agrees to provide his/her full legal name, a valid email address and any other information required in order to complete the registration process.

Account sharing is not allowed. A username can only be used by one person. A single login shared by multiple people is not allowed. You can create separate logins for as many people as you like.

The User is responsible for maintaining the security of their account, as well as the confidentiality of their password. CLOCKIO will not be liable for any loss or damage from failure to comply with this security obligation.

The User is responsible for all content posted and activity that occurs under their account (even when there is content posted by others who have accounts on their account).

The User agrees not to use the Service for any illegal or unauthorized purpose. use of the Service must not violate any laws in your jurisdiction (including but not limited to copyright laws).


5) Billing and payment method

The User can make payment for the Service through credit card.

Users who use the Service in its free mode are also required to provide information for payment.

Companies that wish to obtain invoices corresponding to each billing cycle must provide basic billing information such as Tax Identification Code (or equivalent depending on the country), company name, contact person, telephone number, city and postal code.


6) Modality change

When the User decides to upgrade to a higher or lower plan, they will be charged the prorated difference for the remainder of the calendar month, proceeding at the beginning of the month following the advance charge for the Service in the modality they have chosen.

Modality changes to a lower plan may cause the loss of content, features and functionalities in the User's account. CLOCKIO accepts no responsibility for such loss.


7) Withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification, from the day after contracting the Service.

To exercise the right of withdrawal, you must notify ALTEREGO WEB SLU (c/ Sant Maurici 24, 17740 Vilafant, Girona (Spain), telephone number +34 872 98 93 92, email address, of your decision. to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email).

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

Consequences of withdrawal:

In case of withdrawal on your part, we will return the corresponding payments received from you, without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from the present contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

If you have requested that the provision of services begin during the withdrawal period, you will pay us an amount proportional to the part of the service already provided at the time you have notified us of your withdrawal, in relation to with the total object of the contract.

CLOCKIO reserves the right to reject returns communicated or sent outside the established deadline.

The return must meet all these conditions to be accepted. Customs items, fees or taxes will be the responsibility of the consumer.


8) Suspension of the account by the User

If you unsubscribe during the trial period (FREE DEMO), CLOCKIO will proceed to delete your account and data. If you do not notify the cancellation of the service before the 14 days of free trial, the corresponding charge will be made.

The User may not suspend his or her account. If you unsubscribe from the service, CLOCKIO will proceed to delete your account and data.


9) Cancellation and termination of account

The User may cancel their account whenever they wish, either from the CLOCKIO application, or by sending an email to or by calling +34 872 98 93 92. The cancellation will occur and become effective as of of the month following your request, so if you wish to cancel the subscription you must notify us at least thirty (30) days in advance.

All account content will be deleted immediately upon cancellation. It will not be possible to recover information from an account once it has been cancelled.

CLOCKIO, in its sole discretion, has the right to suspend or terminate your account and refuse your current or future use of the Service, or any other CLOCKIO service, for any good cause at any time. Such termination of the Service will result in the deactivation or deletion of your account or your access to your account, and the surrender of all content in your account. CLOCKIO reserves the right to refuse to provide the service to any person for any justified reason and at any time.


10) Modifications in service and prices

CLOCKIO reserves the right to modify or discontinue, at any time, temporarily or permanently, the Service (or any part thereof) with or without notice.

Prices for all services, including, but not limited to, monthly subscription plan fees, are subject to change upon thirty (30) days notice by CLOCKIO. Such notification may be provided at any time by posting the changes on the Website, and/or in the Service itself.

CLOCKIO shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.


11) Pricing error

If it is detected that there has been an error in the introduction of the price of a service after contracting said service, we will contact the consumer as soon as possible to inform them of the incident, and offer them the option of cancellation or maintenance in the correct conditions.

Automatic confirmation submission does not validate erroneous price conditions. In case of cancellation, any amount that had been paid by the consumer will be refunded.

CLOCKIO makes every effort within its means to offer truthful information without typographical errors on its Website.


12) Consumer obligations

The user must make correct use of our services, being solely responsible for any possible damages that could be caused to CLOCKIO, or to third parties, due to their lack of diligence or painful actions.

Through these conditions, the consumer is responsible for the veracity and accuracy of the data and information provided to us as a result of the online sales contract.

CLOCKIO reserves the right to restrict or deny the service to the User if it becomes aware that said User has breached the contract conditions, the general conditions of use of the Website, the Privacy Policy, as well as any other particular conditions that could be agreed.


13) Industrial and intellectual property

The services that we provide for purchase through our Website are subject to copyright. In addition, those logos, brands, texts, icons and other content subject to industrial and intellectual property rights are protected by the laws in force and applicable to the matter. CLOCKIO has obtained authorization from the person holding said rights to use these contents or materials.


14) Conflict resolution

For those conflicts that may arise between the User and CLOCKIO, as a consequence of a breach of the contracting conditions, they will be governed by the provisions of current legislation, with the rules of the Spanish Legal System being applicable.

If any of these terms is considered void or inapplicable, such provision will be deemed unenforceable and will not affect the validity of the remaining provisions.

We inform you that there is a European platform for extrajudicial online resolution of disputes relating to contractual obligations arising from sales contracts or contracts for the provision of services concluded online between a consumer and a trader residing in the European Union, through the intervention of an alternative resolution entity.

In case of conflict or contractual breach, you can file a claim online on the portal enabled for this purpose, accessing said platform from here:

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